“We expect our suppliers to fundamentally commit to a fair, sustainable, high- quality and compliant way of doing business.”
In Tandlægen.dk our goal is to provide high-quality dental services to all our patients and to help them improve their quality of life and to strengthen their general health.
For us to succeed with our goal we depend on suppliers who share the same values as us. Suppliers we can rely on and trust and who has a good reputation. Therefore, we take great care when choosing our suppliers.
We expect our suppliers to fundamentally commit to a fair, sustainable, high- quality and compliant way of doing business.
Our Supplier Code of Conduct applies to all our suppliers, their employees, as well as any sub-contractor assisting the supplier in providing products and services to the Tandlægen.dk Group. We expect our suppliers to adhere to the principles and commitments outlined in this Supplier Code of Conduct and to live by the values defined herein.
Compliance with Laws and regulations
Tandlægen.dk Groups suppliers must comply with all laws, regulations and standards applicable to their area of business, and the products and services that they provide to the Tandlægen.dk Group shall conform to all applicable requirements, and we expect our suppliers to have a program in place to ensure and monitor compliance with the applicable laws and regulations as well as this Supplier Code of Conduct.
Business Ethics
Our supplier’s operation must be conducted in accordance with good business practice, promote free competition and maintain a high ethical standard.
Anti-Corruption
Ethical business behaviour is a core value for the Tandlægen.dk Group, and we, therefore, expect our suppliers to commit to abstaining from any corruption and bribery in their business practice. Our suppliers shall not engage in or tolerate any form of bribery or other unlawful practice to unduly influence any relevant decision-makers. Suppliers shall make sure that their employees, agents and sub-contractors do not offer or grant any inappropriate personal benefit to any employee of the Tandlægen.dk Group in connection with our group’s procurement of products and services. We expect our suppliers to take the necessary organizational steps to prevent bribery and corruption and monitor ongoing compliance with all applicable anti-corruption laws.
Quality
We expect that our suppliers have necessary quality control processes in place to ensure that the products and service are safe for their intended use.
Our suppliers are furthermore requested to commit to provide high-quality, safe and sustainable products and services which meet the quality requirements and specifications foreseen by applicable laws and/or as agreed with the Tandlægen.dk Group.
Working environment
Our suppliers shall support and comply with applicable international labour and human rights standards as defined by non-governmental organizations such as the International Labour Organization or the United Nations. They must ensure that they create a working environment that provides a safe and healthy workplace with fair employment conditions that are free from discrimination and respect human rights. Our suppliers shall abstain from any form of forced or child labour and ensure that no form of modern slavery takes place in their supply chain.
Fair Competition
It is important for us, that our suppliers conduct their business in compliance with applicable competition and antitrust laws. We expect that our suppliers shall not engage in business practices that negatively affect fair competition or free markets, such as price-fixing, market sharing or market splitting.
Confidentiality & Privacy
As we are a dental chain, we have access to sensitive health data concerning our patients. Therefore, protecting our confidential information as well as the privacy of our employees and patients is very important to us, and we also expect this from our suppliers. Our suppliers are therefore requested to respect and protect our confidential information as well as the privacy of our employees and our patient’s personal data. They may not share such confidential information with any third party without having obtained our prior consent. Nor may a supplier use such confidential information for any other purpose than for providing products or services to the Tandlægen.dk Group under the relevant contractual framework.
We expect that our suppliers process personal data from our employees and/or patients in accordance with the applicable data protection laws and our suppliers shall not process such personal data for their own purposes nor disclose such personal data to any sub-processor without having obtained our prior consent. Our suppliers shall implement appropriate technical and organizational measures to protect such personal data from unauthorized access, use and processing.
Sustainability
We expect that our suppliers conduct their business in a sustainable and environmentally responsible way, having all the necessary environmental permits to manufacture the products. Our suppliers must comply with all applicable legal, environmental requirements. We expect our suppliers to strive to use resources as wisely and efficient as possible and use natural resources efficiently and have processes in place to ensure sustainable waste management and recycling.
Compliance
Our suppliers are responsible for ensuring compliance with this Supplier Code of Conduct.
Our suppliers shall retain the necessary documentation and upon request provide a copy thereof to the Tandlægen.dk Group. The Tandlægen.dk Group can, where there are reasons, carry out inspect our suppliers’ facilities for compliance with this Supplier Code of Conduct. If such inspections leads to any findings of non-compliance, the supplier shall propose corrective and preventive actions to the Tandlægen.dk Group and, upon approval by us, implement such actions immediately. Repeated breaches may lead to the termination of our business relationship as well as the exclusion from future requests for proposals.